Help Center
How can we help?
Browse documentation by topic, or contact our support team directly.
Individual troubleshooting steps, expected outcomes, and screenshots for each topic below must be written from the actual implemented product flows (not invented behavior) before this becomes a fully self-serve help center. The categories and topics here reflect the current TRUSTTICA feature set.
Getting Started
- Creating an account
- Verifying your email and phone number
- Navigating your dashboard
Accounts
- Updating account information
- Changing your password
- Managing sign-in methods
One-Time Passcodes (OTP)
- Receiving an OTP by SMS or email
- What to do if you did not receive an OTP
- OTP expiration and resending
Identity Verification (KYC)
- Supported ID types
- Capturing your ID photo
- Taking your ID-hold photo
- Completing liveness/selfie verification
- Understanding a failed verification
Verification Requests
- Sending a verification request
- Responding to a verification request
- Understanding verification status
Presence Confirmation
- How presence confirmation works
- Granting location permission
- Troubleshooting presence confirmation
Trust Tokens
- What a Trust Token represents
- Sharing a Trust Token
- Trust Token validity
Evidence Vault
- What the Evidence Vault stores
- Accessing your verification records
- Exporting a record
Identity Lock
- What Identity Lock does
- Enabling and disabling Identity Lock
Risk Alerts
- Understanding a risk alert
- Responding to a risk alert
Plans & Billing
- Comparing plans
- Upgrading or downgrading
- Updating payment information
- Cancelling a subscription
Business & Teams
- Inviting team members
- Managing team roles and permissions
- Business verification workflows
Events
- Setting up event check-in
- Verifying attendees at an event
Transportation
- Verifying a driver or passenger
- Ride-related presence confirmation
Law Enforcement
- Submitting a legal request
- Emergency and preservation requests
Privacy
- Understanding what TRUSTTICA collects
- Exercising your privacy rights
- Biometric information and consent
Account Deletion
- Deleting your account from Settings
- Requesting deletion from the web
- What happens after deletion
Troubleshooting
- App will not load
- Verification stuck in review
- Notifications not arriving
Still need help?
Our support team is available by email and phone.
Looking for legal or privacy documents? Visit the Trust, Privacy & Legal Center.