Account Deletion
- Version
- 1.0
- Effective
- August 15, 2026
- Last updated
- August 15, 2026
Two Ways to Delete Your Account
You can delete your TRUSTTICA account from within the app, or submit a deletion request here on the web without signing in.
In the app
Go to Settings → Privacy & Security → Delete Account, and follow the confirmation steps.
On the web (below)
Use the request form on this page if you can't sign in, or prefer not to.
Request Account Deletion
Step 1 — Confirm your account
Enter the email address associated with your TRUSTTICA account. We'll use it to locate your account and send a confirmation code before anything is deleted.
How Your Information Is Categorized
When an account is deleted, TRUSTTICA evaluates each record associated with it and sorts it into one of three categories rather than deleting or retaining everything uniformly:
Delete now
Information with no continuing legitimate or legal retention purpose is deleted as part of processing the request.
Scheduled deletion
Information subject to a defined technical retention period (for example, under the biometric retention schedule) is deleted automatically once that period expires.
Legally retained
Information TRUSTTICA is required or permitted to retain — for example, under fraud-prevention, security or legal-recordkeeping obligations — is kept only for that purpose and only as long as the obligation applies.
Your deletion confirmation email will tell you when information cannot be deleted immediately and which category and reason applies.
In practice: your profile, login credentials, and any KYC document images are deleted 30 days after your request is confirmed (delete now). Raw selfie and ID images are, in any case, already deleted automatically 90 days after capture regardless of account status (scheduled deletion). Verification outcomes, Trust Tokens, and audit/security records are retained for approximately 3–5 years against a de-identified account record, as required for fraud prevention and legal recordkeeping (legally retained).
What Happens Next
Once a deletion request is confirmed, TRUSTTICA deletes your account data subject to any limited retention obligations disclosed during the request — see the Data Retention & Deletion Policy and, for biometric-related information specifically, the Biometric Retention & Destruction Policy for the categories and periods involved. You will receive email confirmation once deletion is complete.