1. Introduction
TRUSTTICA is a trust and safety platform. We take privacy seriously because privacy and trust are not in conflict — they are interdependent. This Privacy Policy explains how we collect, use, share, and protect information when you use the TRUSTTICA platform, including identity verification, presence confirmation, trust token generation, and Evidence Vault storage. By using TRUSTTICA, you agree to the practices described in this Policy.
2. Information We Collect
We may collect the following categories of information:
- Account information: Name, email address, username, account type, and role.
- Phone number: Used for identity verification workflows and multi-factor confirmation.
- Identity and KYC information: Documents, photographs, or other information submitted as part of identity verification or KYC review.
- Organization information: Business name, registration details, and authorized user data for business and agency accounts.
- Interaction and session data: Platform usage data, session records, access logs, and workflow activity.
- Presence confirmation data: Location or proximity information processed during real-time presence confirmation workflows.
- Token and Evidence Vault records: Trust tokens generated during verification events, and records stored in the Evidence Vault.
- Support and contact data: Information you provide when contacting support, filing a ticket, or communicating with our team.
3. How We Use Information
We use collected information for the following purposes:
- Identity verification and KYC review
- Presence confirmation and real-time workflows
- Trust token generation and vault record creation
- Security monitoring and fraud prevention
- Product functionality, access control, and role management
- Customer support and ticket resolution
- Legal compliance and regulatory obligations
- Platform improvement and internal operations
4. Identity Verification and KYC
Identity verification is central to TRUSTTICA. Depending on your account type and the level of trust required, identity verification may require you to submit identity-related information for review. This information is processed solely to confirm that you are the person you claim to be. TRUSTTICA applies strict access controls to identity and KYC data and does not share this information beyond what is required for the verification workflow and compliance obligations.
5. Presence Verification Data
When a presence confirmation workflow is initiated — for an event, appointment, field deployment, or other real-world interaction — TRUSTTICA may process location or proximity-related information to confirm that a verified individual is physically present at the required place and time. This data is processed only as necessary to fulfill the presence confirmation workflow and is subject to the same security and access controls as all other sensitive platform data.
6. Evidence Vault and Records
Trust tokens, verification events, presence confirmation records, and other platform actions may be stored in the Evidence Vault. These records exist to support trust, accountability, traceability, and safety. They may be accessed by authorized users within a workflow and, where legally required, by law enforcement or compliance authorities. TRUSTTICA maintains these records according to applicable retention policies and does not use vault records for purposes unrelated to trust, safety, and compliance.
8. Data Retention
We retain information for as long as necessary to operate the platform, fulfill the purposes described in this Policy, meet legal and compliance obligations, resolve disputes, and support user requests. When data is no longer required for these purposes, we apply appropriate deletion or anonymization procedures. Certain vault records and identity confirmation events may be retained for extended periods where required by law or applicable compliance frameworks.
9. Security
TRUSTTICA employs technical, administrative, and operational security measures to protect user information from unauthorized access, disclosure, alteration, or loss. These include encrypted data storage, strict access controls, audit logging, and secure session management. While we work to protect your information, no system is perfectly immune to all threats. We encourage you to use strong, unique credentials and to contact us immediately if you believe your account has been compromised.
10. Your Rights and Choices
Depending on your jurisdiction and account type, you may have the right to:
- Access the personal information TRUSTTICA holds about you
- Request correction of inaccurate account or identity information
- Request deletion of your account and associated data, subject to legal retention requirements
- Request an update to your identity verification records where circumstances have changed
- Contact our support team for assistance with any data-related inquiry
To exercise any of these rights, contact us via the support contact page.
11. Eligibility and Age-Appropriate Use
TRUSTTICA is intended for use by adults who meet the eligibility requirements applicable to their account type and jurisdiction. Users are responsible for ensuring their account information is accurate and that their use of the platform complies with applicable law. TRUSTTICA does not knowingly collect information from individuals under the minimum eligible age for their jurisdiction. If you believe an account has been created in error, contact support immediately.
12. Changes to this Policy
We may update this Privacy Policy from time to time as the platform evolves and as legal requirements change. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify users via the platform or email. Continued use of TRUSTTICA after a Policy update constitutes acceptance of the revised terms.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us through the support contact page or reach out to our team via Contact Sales for enterprise and compliance-related inquiries.