Trust, Privacy & Legal Center
Privacy
Data Retention & Deletion Policy
- Version
- 1.0
- Effective
- August 15, 2026
- Last updated
- August 15, 2026
Scope
This policy describes, for each category of information TRUSTTICA may process, its purpose, retention period, deletion trigger, and any exceptions to standard deletion.
Retention periods below have not yet been confirmed against the production backend or reviewed by legal. This table is published in draft form for administrator review and must not be treated as final until every "Pending confirmation" cell has been replaced with a confirmed value.
Retention Schedule
| Category | Purpose | Retention period | Deletion trigger | Exceptions |
|---|---|---|---|---|
| Account data | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Authentication data | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Phone/email verification | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Government ID image | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Selfie / ID-hold photograph | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Raw liveness information | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Biometric template / face geometry, if generated | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Presence/location information | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Trust Tokens | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Evidence Vault records | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Security logs | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Billing records | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
| Support tickets | Pending confirmation | Pending confirmation | Pending confirmation | Pending confirmation |
Critical rule: an Evidence Vault verification record is never used as justification for retaining a raw biometric template, selfie, ID-hold photograph, government ID image, or raw liveness information beyond its own, shorter retention period. See the Biometric Retention & Destruction Policy for the full retention architecture governing those categories.
Deleting Your Data
To request deletion of your account and associated data, visit Account Deletion, or contact support@trusttica.com.
Questions about this document? Contact support@trusttica.com or call +1 (512) 884-0373.